Your views are important to us!
We are committed to respond promptly and fairly to complaints or expressions of dissatisfaction from our customers
Within this leaflet you will find details of our internal customer complaints procedures, including time frames in which we will respond to any issues that you raise. Our aim is always to satisfactorily resolve any complaint at the earliest opportunity, please contact us by following the guidelines in this leaflet. We keep records of all complaints that we receive. They provide us with valuable feedback, tell us how we can improve our services
Your views are important, so please make them known to us. The complaint investigation is free of charge. Who should you complain to?
In the first instance please address your complaint in writing, email or telephone to our customer services contact.
You should already have their details in letters or documents that have been sent to you, but if not, please address your complaint to the Complaints Officer who can be contacted on the relevant business address, email or telephone number shown below.
What will we do next?
Our aim is to provide a satisfactory solution as speedily as possible. We will endeavour to sort out the problem there and then. In some cases, further investigation may be required, in which case we will try to provide an answer by the end of the next working day following receipt of your complaint. If this is not possible, we will send you a written acknowledgment within five working days of receipt. This will state the name of the person who is dealing with your complaint, their contact details and confirm our understanding of the nature of your concerns. When will we contact you again? We will either provide our final response to your complaint within four weeks of receipt, or we will write to you to explain why we have not been able to do so and when we expect to make further contact. If, after eight weeks, we have still not provided a final response to your complaint, then we will write to you giving reasons for the delay and tell you when we expect to be able to provide a final response. If you are able to refer your complaint to an ombudsman service, arbitration scheme, or dispute resolution scheme, then we will explain the process and provide you with the necessary details. Alternatively, you may still choose to wait until we are able to provide our final response.
If you have taken out additional products, such as finance, we will also forward details of your complaint on to the lender.
What do we mean by final response?
Our final response will detail the results of our investigation into your complaint and we will explain whether it has been accepted or rejected. In both cases we will explain the reasons for our decision. Where it is appropriate, we may make an offer of redness into account the individual circumstances of each case investigated. This will not always involve financial redness and may simply involve an apology. Our aim is to treat all customers consistently and fairly
What happens if you remain dissatisfied?
Our final response will provide details of how you may escalate your complaint if you remain dissatisfied following the outcome of our investigation. It will also give you details of any rights of referral you may have to an ombudsman service, arbitration scheme, or dispute resolution scheme. Contact Details Ganine Doyle Cars, Greenway Farm Hall, Greenway Road, Bishops Lydiard, TA4 3DD. Or telephone 07821 938 453. Email [email protected].
Our Reviews
It’s taken me 4 years to write this review! 😂 This was probably one of the best car-buying experiences I’ve had. I spoke to Mark before travelling from Birmingham to view a BMW 4 Series, and the communication was excellent throughout. When I arrived, I was given plenty of time to look around the car at my own pace with absolutely no pressure to buy. I then took it for a test drive and knew it was the one for me. The car was exactly as described in the advert. Four years later, I still own it and genuinely love driving it. I’ve kept up with all the servicing, and it has been completely faultless throughout my ownership. In fact, I’m reluctant to sell it because it has been such a great car! If you’re looking to buy a car from here, I can highly recommend them. You’ll receive great customer service, honest descriptions, and a well-maintained vehicle.
Absolutely genuinely pleasant experience buying a car from Ganine Doyle Cars. Mark left my wife and I to look over the car we were looking to buy. No one hovering, or being pushy. As for the preparation of the car, both cosmetically and mechanically, astounding. Needless to say we ended up buying the car, and chose to have it delivered. Would absolutely recommend this business to anyone looking to buy a car.
I can’t recommend Ganine Doyle enough. From start to finish, the whole experience was fantastic. Mark made buying a car completely stress-free. He was open, honest and realistic throughout the process, with no pressure at any point. The cars were all well presented, clearly well maintained and competitively priced, which gave me confidence from the moment I arrived. Communication was excellent too – I could message Mark easily, and he always replied quickly and kept me updated. It’s refreshing to deal with someone who genuinely cares about providing a great service rather than just making a sale. I’m absolutely delighted with my new car and wouldn’t hesitate to recommend Ganine Doyle to anyone looking for a quality used car. Thank you, Mark!
No sales pitch, totally hassle free purchase! Mark is lovely, fair price and great condition of all the cars he has for sale. I saw the car on line on the Monday, went and looked at it on the Wednesday and less than an hour later I was driving it away. Bish, bash bosh, job done 😊 After driving it for a couple of days I started to hear a "boing" sound. A quick phone call to Mark and a hassle free visit to SC Blew automotive services in Taunton it was all sorted and under the warranty. Thanks to both parties involved.
Honestly the best car buying experience I have ever had. I have been car hunting for months and dealerships were really making it difficult to buy a car. But Mark was absolutely fantastic, he made the process so easy, he was really honest and was happy to meet any request we had. I would defiantly recommend Ganine Doyle Cars to everyone!
Recently purchased a car from Mark, a very pleasurable and honest experience. Absolutely incredible car, well priced, and to top it off the vehicle was delivered to my work address for me by a lovely young lady after having a fresh service. Top service, would honestly highly recommend visiting!
Buying a used car is always frought with doubt and anxiety. Buying a used car with only photos and a video to go by is another experience, step up "Ganine Doyle Cars" and Mark. Mark went the extra mile in reassuring me that all would be ok and true to his word it was. They delivered my car on a windy and rainy day and I was delighted to find everything mentioned was correct The whole transaction was made easy, many thanks to Mark. I would thoroughly recommend "Ganine Doyle Cars" to anyone considering a car purchase for their professional and pleasant attitude. Dealing with Mark was a breath of fresh air, cheers Mark.
Excellent service and after sales was fantastic. Would definitely recommend Mark when looking for a new vehicle
My sister already bought a car here, so we looked for my car here. Found something that ticked all the boxes, looks nice, has a great service history etc. Also, they could deliver the car to me at a convenient time, and do all the sales exchange online, which really was helpful. It was a little more money than I was planning to spend, but the trust and convenience is worth it. When they dropped the car off, they had already taxed it for the full year, which was such a cute bonus. They had lots of options for size and prices, would recommend.
Bought my Peugeot 308 from Ganine Doyle Cars and I couldn’t be happier with the experience. I’ve had the car for a few days now and it’s exactly as advertised, I’m really pleased with it. Mark was very helpful throughout the whole process and made buying and collecting the car easy, straightforward and enjoyable. Great communication and a really friendly service. I’d definitely recommend Ganine Doyle Cars and will certainly consider buying my next car from them in the future.
We travelled from Southampton to Taunton and the journey was oh, so worth it. Mark, over the phone, had previously given a 'tentative' fair estimate for our 'part exchange' old car, which he honoured. He allowed us to take our time, test driving the new car, and we felt there was no pressure whatsoever to purchase it. We found Mark to be straightforward, honest, very helpful and patient.( First time buying an automatic! 😉) and we would certainly recommend Ganine Doyle Cars to family and friends. We are so very pleased with our new car and we give renewed thanks to both you, Mark and Ganine.